Shipping policy

What shipping carrier do you use?

We use a hybrid system from UPS called UPS Mail Innovations.

What is UPS mail Innovations?

UPS has partnered with the U.S. Postal Service (UPS Mail Innovations), providing the pick-up, processing, and interim transportation of mail, with the final last-mile delivery being made by your local post office. This applies to both domestic and international shipments.

How long does it take before an order is shipped?

Orders typically leave our warehouse within 24-48 hours after your order is received and completed. We do not process orders or ship on weekends or holidays.

How long does it take for the order to be delivered to me?

Domestic (shipping within continental US): orders that are shipped within the US typically take 5 - 7 business days for delivery, but in rare cases may take up to 20 business days.

International: orders that are shipped internationally normally take 6 - 16 business days for delivery, but in rare cases may take up to 30 business days depending on how remote or how serviceable your location is by your local postal service and also depending on how the Customs Agency operates in your country.

Please note: with increased pressure on shipping carriers, some carriers may fail to frequently update tracking information. A temporary delay in tracking does not necessarily reflect an actual delay in shipping.

How do I track my package?

You should receive an email containing a tracking number as soon as your order has shipped. You can usually track your package using the provided tracking number on the UPS or USPS website.

Please note: the package status will no longer update once the package has departed the US and the tracking will become active again once it has reached the destination city. The tracking scan to some countries is intermittent due to a lack of consistency between local postal services. Please rest assured that your package is en route even when there doesn't seem to be movement.

Who is responsible for customs fees?

Import regulations vary from country to country. It is difficult for us as a company to predict each individual country's fees and requirements. The recipient (buyer) is responsible for paying any duties or customs fees.

Please be aware of your country's import regulations before ordering.

Do you ship internationally?

Yes, we ship worldwide!

You can see all the available shipping destinations during the checkout process. There may be a limited number of locations to which we are unable to ship.