We use a hybrid system from UPS called UPS Mail Innovations.

UPS has partnered with the U.S. Postal Service (UPS Mail Innovations), providing the pick-up, processing, and interim transportation of mail, with the final last-mile delivery being made by your local post office. This applies to both domestic and international shipments.

Orders typically leave our warehouse within 24-48 hours after your order is received and completed. We do not process orders or ship on weekends or holidays.

Domestic (shipping within continental US): orders that are shipped within the US typically take 3 - 7 business days for delivery, but in rare cases may take up to 20 business days.

International: orders that are shipped internationally normally take 6 - 16 business days for delivery, but in rare cases may take up to 30 business days depending on how remote or how serviceable your location is by your local postal service and also depending on how the Customs Agency operates in your country.

Please note: with increased pressure on shipping carriers, some carriers may fail to frequently update tracking information. A temporary delay in tracking does not necessarily reflect an actual delay in shipping.

You should receive an email containing a tracking number as soon as your order has shipped. You can usually track your package using the provided tracking number on the UPS or USPS website.

Please note: the package status will no longer update once the package has departed the US and the tracking will become active again once it has reached the destination city. The tracking scan to some countries is intermittent due to a lack of consistency between local postal services. Please rest assured that your package is en route even when there doesn't seem to be movement.

Import regulations vary from country to country. It is difficult for us as a company to predict each individual country's fees and requirements. The recipient (buyer) is responsible to pay for any duties or customs fees.

Please be aware of your country's import regulations before ordering.

Yes, we ship worldwide!

You can see all the available shipping destinations during the checkout process. There may be a limited number of locations to which we are unable to ship.

Our products come with a 60-day satisfaction guarantee. Simply return any unused portions to us within 60 days of receiving your order and receive a full refund.* Returns not available outside of the United States.

To take advantage of our 60 Day satisfaction guarantee policy, please contact the customer service department to request an RMA # via email at support@smarternutrition.com or by calling us at 1-800-976-6118.

*To be directed to our return policy, please see Refund & Return Policy 

We do not provide prepaid return shipping labels.

Please allow up to 2-3 weeks days for our Returns Department to process your return and document it. Once processed through our warehouse facility we will issue a full refund, which will post to your original method of payment within 3-5 business days, less shipping and handling costs.

We will issue the refund to your original method of payment.

Sending a replacement will be determined on a case by case basis and at the sole discretion of Smarter Nutrition. Since some areas are more difficult to deliver to, if we determine that your area is not serviceable, a refund will be provided instead.

We accept PayPal, ApplePay, Shop Pay, Google Pay, and most major credit cards.